Terms & Conditions
Bill Richardson Transport World enjoys sharing its experiences with visitors daily. Thank you in advance for understanding and complying with these terms and conditions.
These terms and conditions are subject to change at any time, with or without notification by Transport World. You must agree to these terms and conditions to purchase tickets to any affiliate event or for admission.
Terms and conditions for the purchase of tickets will be available at the time of purchase through Transport World or a designated sales agent(s). If, in the event, the designated sales agent(s) terms and conditions conflict or contradict these terms and conditions or make no specification on a matter, these terms and conditions will be considered superior and will apply.
By purchasing tickets for a Transport World event, you agree to abide by these terms and conditions, including conditions of entry. By purchasing admission tickets to a Transport World attraction, you also agree to abide by these terms and conditions, including conditions of entry.
These terms and conditions apply to all areas of the collection and/or event, including the venue, car park and café. Violating these conditions of entry may result in denial of access, immediate ejection, or referral to the New Zealand police if deemed appropriate. No refund will be provided if you are denied entry or ejected because you have not adhered to these terms and conditions.
All attendees on-site must have a valid form of admittance, which must constitute one of the following forms (but not limited to):
Valid attendee accreditation once on-site
Valid authorised event accreditation
Physical, electronic, and other forms of accreditation are designed to allow exclusive access to the Transport World event and admission ticket they have been acquired for. Any attempts by attendees to manipulate (including entering the collection or an event without proper accreditation) will be construed as an attempt to contravene these conditions of entry and may result in denial of entry or immediate ejection.
Those believed to be attempting to contravene these regulations or assist others in breaking these conditions of entry (including the admittance of those without valid tickets or wristbands) will be denied access and referred to the New Zealand Police if required.
There are no refunds, credits, or exchanges on event tickets or admission tickets.
CANCELLATIONS AND POSTPONEMENTS
Tickets cannot be refunded, exchanged, or cancelled once issued except in accordance with the applicable laws of New Zealand.
In the instance an event is altered, delayed or cancelled due to reasons beyond Transport World’s control, Transport World will be excused from liability under the Consumer Guarantees Act.
PROPERTY AND VENUE
Attempts to damage other attendees' property or Transport World's property will result in denial of entry, immediate ejection, or referral to New Zealand police if deemed appropriate. Additionally, attempts will be made to recover costs if appropriate.
Transport World is a cooler venue; please ensure you bring warm clothing. Entry is at the attendee's own risk, and attendees assume that there may be risks inherent in admission to the venue. Transport World will not be held responsible in the event of any injury, loss, or damage sustained entering the venue, including damage to private vehicles in any adjacent car-parking facilities.
- All attendees on-site must comply with all official directives in the event of emergency evacuations or situations.
- All attendees must comply with the directives of Transport World staff. Failure to do so may result in denial of entry, immediate ejection, or referral to New Zealand police if deemed appropriate.
- There are no refunds, credits, or exchanges on event tickets.
By attending these events, you are providing perpetual permission to be filmed, photographed, or used in any promotional material by Transport World and/or Transport World’s partners. Transport World has no obligation to notify you when using such material.
All media must be officially accredited when attending events in a commercial capacity; media must always have this accreditation on them and notify the on-site Transport World staff of their presence. Media queries and requests are to be directed to Transport World’s communications team, click here: https://www.transportworld.co.nz/media/
Media must always stay within the defined events space; they are authorised to be inside specified areas, entering via defined entry points as authorised by the Transport World team. Failure to do so will result in the loss of entry privileges and accreditation.
Transport World takes no responsibility for personal items mislaid, lost, or stolen on-site. You must look after your property with care.
Attendees must conduct and manage themselves in an orderly and lawful manner and shall remain responsible for themselves or the group they are with. Conduct of its employees, contractors, agents, guests, and ticket holders shall ensure none of them behaves in any riotous, offensive, or disorderly manner (including drunken behaviour) or in such a manner that is likely to cause danger or annoyance to other members of the public or damage the reputation of the venue (including excessive noise and nuisance to our residential neighbours).
Beer and wine are available for purchase from the public bars during events. No alcohol is permitted to be brought onto the property, and doing so may result in denial of entry, immediate ejection, or referral to New Zealand Police if deemed appropriate. The New Zealand Sales and Supply of Alcohol Act 2012 governs the sale, supply, and consumption of alcoholic beverages. The Act requires that all individuals consuming alcohol do so responsibly while maintaining orderly conduct.
Smoking is not permitted on-site except within the designated smoking area.
SPECIFIC CONDITIONS OF ENTRY
Transport World will not permit the entry of attendees who break the following conditions of entry and will eject those who violate these rules at their discretion without warning, with no refunds provided. Items deemed to be in violation of these conditions of entry will be confiscated and not returned.
These conditions of entry are:
- No anti-social or threatening behaviour to other event attendees or staff or behaviour deemed to be in violation of the intent of these terms and conditions.
- No misrepresentation as a member of staff or security or attempt to enter restricted areas.
- No construction or attempts to do so of any form of fire, bonfire, or naked flame.
- No animals, except approved support animals (Guide/Hearing Dogs).
- No use of illicit drugs or illegal substances.
No attempt to bring into the venue any of the following items (but not limited to):
- Gang patches or gang-affiliated clothing
- Material to construct fires or weapons
- Other dangerous items
No forms of sexual harassment, be it verbal or physical, nor any discriminatory act, including homophobia, racism, transphobia, sexism, or other activity that harms another, will be tolerated at Bill Richardson Transport World.
Participating in dangerous or discriminatory activities, including but not limited to unofficial entry to out-of-bounds areas, crowd surfing, or climbing temporary and permanent structures, may result in consequences.
GLOBAL PANDEMIC & EVENTS
The attendees agree that where it is impossible or unreasonably impractical for the event to take place due to any cause or event in connection with a pandemic that is not reasonably within the control of the organisers, then the event will be cancelled or postponed, and the organisers and attendee shall have no further liability to each other.
If the event is unable to take place on the advertised dates due to government regulations regarding a pandemic, the event may be cancelled or future dates postponed. No refunds will be given. Please ensure you can attend the show date and delay date prior to purchasing, as there are no refunds unless required by law if the event is rescheduled due to pandemic regulations.
At the time of purchasing an entry ticket to the event, the attendee understands that they must agree to any conditions of entry imposed by the government at any time up to and including the event to control the spread of a pandemic. Failure to meet any pandemic government regulation will result in denied entry without the organisers giving the attendee a refund.
We encourage people to take as many images as they please. However, the use of these images for commercial use is strictly prohibited. Image use for non-commercial purposes, including social media, is permitted.
Bill Richardson Transport World prohibits using any images that could cause offence or is derogatory to Bill Richardson Transport World. Bill Richardson Transport World reserves the right to determine what constitutes offensive or derogatory material.
Returns and refunds policy for physical products
We hope that you will be delighted by your Transport World purchase. However, if you change your mind, you are welcome to return your unwanted product to us within the timeframes specified, provided it is in its original condition.
To begin returning an item, please contact our Customer Service Team by email (email@example.com) or by calling us directly on 0800 151 252.
Want to return an item?
We get it – sometimes something just doesn’t work for you. As long as an item is still in its original condition we will accept it for return, subject to the rules outlined below, which includes rules around fair use. None of these rules affect your statutory rights.
To be eligible for a refund
To be eligible to return or exchange a product, you must provide a valid proof of purchase (either a receipt or an e-receipt).
If you return an item requesting a refund within 28 days of the item being delivered to you, or being made available for your collection, we will give you a full refund by way of the original payment method.
How to make a return
Option one – in person:
1. Ensure you meet the above return conditions.
- You may return an item in person at the gift shop your product was purchased at (either at Bill Richardson Transport World or Classic Motorcycle Mecca).
Option two – via post:
1. Ensure you meet the above return conditions.
- Please contact our Retail team (either by emailing firstname.lastname@example.org or on 0800 151 252) to help process your return.
- Package your items securely and drop off your return at your local post office or courier. We recommend using a track-and-trace service to ensure your unwanted items reach us safely. Please address return items to Bill Richardson Transport World, 491 Tay Street, Hawthorndale 9812, Invercargill.
Please note: returns are at the expense of the customer. Transport World is not liable for any expenses associated with returning unwanted items purchased via its online shops.
Our products come with the consumer guarantees found in the Consumer Guarantees Act which cannot be excluded. The consumer guarantees are not affected by our change of mind policy above.
In the unlikely event that you receive products from us that do not comply with the consumer guarantees, we will provide a remedy in accordance with the Consumers Guarantees Act.
Transport World will require proof of purchase before providing a remedy under the Consumer Guarantees Act.
Consumer guarantees cannot be excluded or limited and are in addition to any manufacturer’s warranties or extended warranties purchased by, or given to, you.
How will I receive my refund?
All refunds will be processed via the original payment used in purchasing your items. Any expenses associated with returning your item will not be included in the amount refunded to you.
How long will my return take to process?
For returns made via post, please allow several business days for your products to reach our retail shop. We recommend returning your items to us using a track-and-trace system, with a signature required on delivery, to ensure your order is returned to us safely.
Once we have received your return, we will process your exchange or refund by the closest Thursday. The length of time it takes for your refund to be processed is determined by your bank. Please allow between 5 – 10 business days for the refund to be processed and the funds to be cleared in your account.
What is ‘in original condition’?
Hygiene and our customer’s safety is important to us, so certain items will not be eligible for refunds. This includes all face and body products if opened, used or the protective seal is no longer intact.
Unwanted items must not be damaged, unsealed, opened or used. Any or all tags must remain intact. Please return any items using or including all of their original packaging, instructions, and other documents (if any) accompanying the items.
Damaged or faulty goods
If your parcel was damaged in transit, please contact us as soon as possible – preferably within two working days of receiving the damaged goods. This will allow us to process returns to meet any courier or other insurance timeframes we may have to meet. Please also keep the original packing as couriers may need to inspect this. If any goods are found faulty or not fit for purpose, please contact us so we can proceed to repair, replace, or refund.
If we are unable to supply your order after you have confirmed purchase, we will let you know as soon as possible and refund you in full. Refunds will be issued via the method you used to purchase your items from our online shop.
We endeavour to make sure every order is correct, but if we have sent an incorrect item, please contact us upon receipt. We will pay for the return of the products, however, please ensure they are in their original condition, with all display packaging, labels and tags kept intact (excluding courier packaging).