Terms and Conditions

Transport World takes great pleasure in sharing its experiences with visitors on a daily basis. We thank you in advance for your understanding and compliance with these terms & conditions.

Transport World Expectations

Children under 14 must be accompanied by an adult supervisor or guardian at all times.

Displays must not be touched (unless explicitly stated), climbed on or interfered with in any way. 

Running is not permitted throughout any Transport World attractions.

Smoking is not permitted within any Transport World attractions. This includes electronic cigarettes.

For your own safety, footwear must be worn when entering all Transport World attractions.

Eating or drinking within any Transport World attractions (except for The Grille Café & Meccaspresso) is not permitted.

Site Facilities and Access

Transport World attractions are open from 10.00am – 5.00pm daily.

The Grille Café is onsite at Bill Richardson Transport World and is open from 7.30am – 5.00pm on weekdays. Weekends from 9.00am – 5.00pm.

Meccaspresso is onsite at Classic Motorcycle Mecca and is open from 7.30am – 5.00pm on weekdays. Weekends from 8.00am – 5.00pm.

The Bill Richardson Transport World and Classic Motorcycle Mecca gift shops are open from 10.00am – 5.00pm daily.

Wheelchair access is available throughout all Transport World attractions.

Wheelchairs are available for use free of charge at Transport World sites and there is a mobility scooter available for hire at Bill Richardson Transport World for $15.00 per two hours. If you would like to guarantee either a wheel chair or mobility scooter for your visit, we recommend contacting Transport World prior to your arrival. We can also arrange for support to meet you at your vehicle should you require this.

Disabled car parks are available and in close proximity to all Transport World attractions.

First Aid Kits are located at all Transport World attractions.

Baby change stations are located throughout all Transport World attractions.

Car parks are available at all Transport World sites, however, at times it can by busy. Please allow plenty of time to find a suitable car park.

Image Usage

We encourage people to take as many images as they please. However, the use of these images for commercial use is strictly prohibited. Image use for non-commercial purposes, including, social media is permitted.

Transport World prohibits the use of any images that could cause offense or is in anyway derogatory to Transport World. Transport World reserves the right to determine what constitutes offensive or derogatory material.  

Ticket Purchase Terms and Conditions

Valid for one year from date of purchase.

All ticket prices and goods are displayed in New Zealand currency.

An email confirmation for online ticket purchases will be sent to the email address supplied at the time of purchase. Transport World accepts no responsibility for email addresses that are entered incorrectly.

Transport World tickets cannot be exchanged for cash.

Admission tickets cannot be exchanged for other Transport World products or services.

Transport World ticket purchases can be used in conjunction with other Transport World Gift Vouchers.

No cash change will be given with gift voucher purchases. Where the full amount is not used a store credit of the remaining amount will be supplied.

You must bring the voucher/tickets with you to gain entry – we cannot accept payment by voucher/tickets if it is not physically present at the time of redemption.

Gift vouchers cannot be used for food or beverage purchases at The Grille Café or Meccaspresso.

All ticket purchases are non-refundable.

Group Bookings

To receive a Group Booking Discount (20%) ten or more paying guests must purchase, visit and use the tickets on the same day.

The Group Booking Discount is only available with prior notice. We require at least 24 hours’ notice prior to your visit.    

Transport World reserves the right to offer Group Booking Discounts (20%) without prior notice, provided all guests in the group arrive and make payment at the same time.

When prepayment or prior bookings have been made, Transport World requires at least 7 working days’ notice if the booking is to be changed. If the booking is cancelled in part or in full, Transport World requires at least 30 days’ notice in order to receive a full refund.

If a cancellation is made within 30 days any refunds is at the discretion of Transport World and is not guaranteed.

Retail Purchase Terms and Conditions

Within 14 days of delivery you may return any item you purchase in new condition with tags and labels for a full refund.

We will pay the return shipping cost if the return is the result of our error.

We will notify you via email of your refund once we have received and processed your returned item. 

You can expect your refund in the same form of payment originally used for purchase within seven business days of our receiving your return.

Payment and Delivery Policy

Payment is expected at the time of purchase. We accept payment by cash, eftpos or credit card.

All credit card transactions will be processed immediately via Payment Express and your Bank.

The payment page is hosted by Payment Express and secured with Payment Express security and anti-fraud tools.

The card details you enter are safe because it is not stored or cached by us as the merchant, but entered directly into the banking system.

You will receive an instant confirmation of transaction approval or decline before being returned to our website.

Payment by invoice or cheque is by prior arrangement ONLY. If paying by invoice, please provide the account person’s name and email address. The invoice will be sent after your visit or event.

Postage costs will be determined and advised at the time of purchase and are additional to the cost of the goods and/or services purchased. 

We will not deliver to a Post Office Box or any address in which we deem suspicious.

We ship our goods using New Zealand Post.

Within New Zealand you should expect your goods within seven working days. Overseas deliveries will vary depending on your shipping location.

 

Thank you for taking the time to experience Transport World – we hope you have an enjoyable time!